Handling Conflict Between Domain Descriptions With Computer-Supported Negotiation1
نویسنده
چکیده
Conflict is an inevitable part of both knowledge elicitation and system design. People will disagree over how to interpret features of the application domain, what the requirements for a new system are, and how to meet those requirements. Conventional systems analysis techniques avoid such conflicts, making any resolution untraceable and adding to the communication problems. This paper surveys a number of fields which have addressed the problems of conflict resolution. A model of computer-supported negotiation is presented which can be used to address conflicts in systems analysis directly. The model begins with an exploratory phase, in which the conflict is broken down into its components, eliciting the issues which underlie disagreements and criteria to measure their satisfaction. A set of options for possible resolutions are generated using design techniques. Finally, these options are compared to the original issues, and evaluated according to the criteria associated with the issues. The model emphasizes communication, and encourages investigation of other viewpoints. The model has been used to develop a system called Synoptic, which provides a set of tools to support the exploration of conflicts.
منابع مشابه
Handling Conflict Between Domain Descriptions With Computer-Supported Negotiation
Conflict is an inevitable part of both knowledge elicitation and system design. People will disagree over how to interpret features of the application domain, what the requirements for a new system are, and how to meet those requirements. Conventional systems analysis techniques avoid such conflicts, making any resolution untraceable and adding to the communication problems. This paper surveys ...
متن کاملTowards Dynamic Multi-Domain
This paper introduces SesaME, a generic dialogue management framework, especially designed for supporting dynamic multidomain dialogue processing. SesaME supports a multitude of highly distributed applications and facilitates simultaneous adaptation to individual users and their environment. The dynamic multi-domain dialogue processing is supported through the use of standardised and highly dis...
متن کاملGenerating Natural-language Process Descriptions from Formal Process Definitions
Process models are often used to support the understanding and analysis of complex systems. The accuracy of such process models usually requires that domain experts carefully review, evaluate, correct, and propose improvements to these models. Domain experts, however, are often not experts in process modeling and may not even have any programming experience. Consequently, domain experts may not...
متن کاملKnowledge Integration in Face-to-Face Communication and the Moderating Effect of a Collaborative Visualiza-
This paper sheds light on the communication process through which experts and decision makers integrate their domain specific knowledge in decision making situations and argues for the benefit of software-supported visualization of contributions. Understanding both decision making and knowledge integration as communicative processes, we present a short review of literature on the concept of kno...
متن کاملResolving Requirements Conflicts with Computer-Supported Negotiation
Conflict is an inevitable part of both requirements elicitation and system design. As McDermid points out elsewhere in this volume, requirements are negotiated, not captured. During this process, the participants will disagree over how to interpret features of the application domain, what the requirements for a new system are, and how to meet those requirements. Conventional analysis techniques...
متن کامل